Delivery Policy

England, Scotland, Wales and Northern Ireland may be served. Remote locations, islands and Highlands may require alternative arrangements or additional charges disclosed before purchase.

Smaller eligible products may travel by UK parcel courier. Furniture and other products marked collection only must be collected from our Knutsford retail store unless a specialist delivery arrangement is expressly agreed before purchase. Tracking is provided where supported.

Parcel charges are shown at checkout. Collection-only goods cannot be checked out for delivery and are excluded from any parcel free-delivery threshold.

If specialist delivery is agreed for furniture, large mirrors, fine art, fragile antiques or other unsuitable parcel items, the applicable charge, destination and access requirements will be confirmed before payment.

Delivery estimates are communicated with the service. Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of contract formation. Statutory remedies apply for delays.

Before ordering, check doors, stairs, landings, lifts, parking and unloading access and disclose restrictions. Unless expressly included, delivery does not cover assembly, installation, wall mounting, removal of old furniture or packaging disposal.

If no one is available or access information is incorrect, redelivery may be necessary. Additional costs apply only where disclosed, reasonable and legally recoverable. No fee will be charged for our own failure to perform.

Contact hello@thecollectionroom.com promptly with the order number, description and photographs where available. Retain packaging where practicable. Prompt reporting helps investigation but does not limit statutory rights.

For furniture, mirrors, artwork and other large or fragile items, we may ask for images of the whole item, close-ups of the concern and the packaging. We will discuss inspection, collection, repair, replacement, price reduction or refund as appropriate.

We investigate delayed or missing shipments with the carrier. Goods generally remain at our risk until the customer or nominated recipient physically receives them, unless the customer independently engages a carrier not offered by us.

Change-of-mind return costs may be payable only where properly disclosed. Oversized goods may require specialist return arrangements and pre-contract cost disclosure. Faulty or wrongly supplied goods are handled under statutory remedies without an improper collection or handling charge.

The Collection Room Ltd, company number 16727602, registered in England and Wales. Registered office: Unit 1 Guest House Farm, Runshaw Lane, Euxton, Chorley, Lancashire, PR7 6HD. Retail store: 49-51 King Street, Knutsford, Cheshire, WA16 6DX. Email: hello@thecollectionroom.com. Telephone: 01565 228267.

Nothing in this policy excludes or restricts statutory consumer rights where applicable.